Nick Albino
Managing Director, Managed Services, PwC
As the volume of cloud based assets increases, the nature of work traditionally handled by managed services providers (MSP) has been permanently altered. Technology ecosystems are more complex, requiring continuous innovation, integration and management. Support and maintenance tasks are now shared or entirely owned by cloud service vendors. This creates an opportunity for businesses to glean more value from their MSPs than merely using them as incident and problem handlers. Now is the time when Application Managed Services (AMS) yields the birth of Application Evolution Managed Services (AEMS). Transformative CIOs are focusing a growing share of their managed services resources on innovation to accelerate business agility, performance and innovation. All organizations are now technology firms and should strive to be Agile enterprises in order to take advantage of disruption. This requires new and nimble ways of organizing resources while delivering services.
To survive in today’s fast-paced, cloud-based environment and to keep pace with the accelerating technology curve, it’s crucial to engage an AEMS approach that flexes with changes in the market and help you keep pace with the technology curve. That means moving away from legacy, siloed, tech-focused support models to an integrated, strategic and business-led operating model; one where business and IT functions work seamlessly together to drive and deliver value from their cloud application investments. And this is where an agile MSP with a deep well of business and technology expertise can make the difference.
An MSP is still needed to support users in their day-to-day application of technology to do their work, enabling them to leverage the tools that help them get their job done effectively and efficiently. However, to better deliver expected value, applications should continually be improved by enhancing and adopting new capabilities to increase business performance.
The real value comes when your MSP looks through the business lens to leverage application release cycles to capitalize on technology improvements, new capabilities and market innovations to evolve business performance and impact results. Whether they know it or not, every organization is in the technology business. This demands new and nimble ways of organizing resources and striving to be Agile enterprises in order to avoid business disruption. To get the most out of your cloud investments and thrive in today’s technology-driven business environment, a trusted MSP can make the difference between disrupting or being disrupted. With an emphasis on innovation and transformation, we can help you reimagine and evolve your IT and managed services strategy through the AEMS approach. If you would like to talk more about our approach, reach out. Learn more about PwC Application Evolution Managed Services
